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Privacy Policy

Last Updated: 10/21/2024

At Luna & Co. ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
• Email address
• Billing and shipping address
• Payment details
• Phone number
• Any other information you voluntarily provide to us

b. Non-Personal Information

• Browser type
• IP address
• Pages visited
• Time spent on the website
• Referring URLs
• Cookies and similar technologies (for website analytics and user experience optimization)

2. How We Use Your Information

We may use your information for the following purposes:

• Order Fulfillment: To process and complete your purchase, including billing, shipping, and providing customer service.
• Communication: To send you updates, respond to inquiries, and notify you of changes to our services, promotions, or policies.
• Marketing: To send you marketing and promotional emails about our products or services (you can opt-out of these communications at any time).
• Website Improvement: To analyze website traffic and usage patterns to enhance user experience and improve our services.
• Legal Compliance: To comply with legal obligations and protect the rights and safety of Luna & Co., our customers, and others.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processors, shipping companies, and email service providers.
• Legal Obligations: We may disclose your information when required by law or in response to legal processes, such as a court order or subpoena.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at kaelelson@kaelelson.uk.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Luna & Co.
Email: kaelelson@kaelelson.uk